Dynamics 365 Customer Service Functional Consultant Associate
About Course
AMJ – Unnati //
Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate
Become a Microsoft Certified Dynamics 365 Customer Service Functional Consultant Associate. Start Today!
Level - Advanced
Master New Skills and Transform the Future
Master Cloud-Native Data Management with Azure Cosmos DB
Duration – X hrs / X Days 
Grade 6 & Up 
Cost – Rs. X 
4.2 Courses Offered //
Explore the boundless realm of artificial intelligence with our Microsoft Certified Azure AI Engineer Associate course. Elevate your AI capabilities and learn how to develop, manage, and deploy cutting-edge solutions using Azure. Get ready to make your mark in the dynamic world of AI.
Enroll today and kickstart your upskilling journey!
Course Highlights:
X hours of engaging video content
Comprehensive course notes and material
Access on mobile and PC
Certificate of Completion
Who Should Take This Course?
- Functional consultants configuring Dynamics 365 Customer Service solutions.
- Professionals aiming to advance their career in customer service implementation.
What You’ll Master:
- Case and Knowledge Management: Learn to efficiently manage cases and implement knowledge management solutions.
- Entitlements and SLAs:Understand the intricacies of managing entitlements and Service Level Agreements (SLAs) for optimal customer satisfaction.
- Scheduling: Acquire skills to implement scheduling processes for streamlined operations.
- Multi-Session Experiences: Learn to create multi-session experiences to enhance customer interactions.
- Analytics and Insights: Master the art of managing analytics and gaining valuable insights for data-driven decision-making.
- Microsoft Power Platform: Implement and leverage the capabilities of the Microsoft Power Platform for enhanced functionality.
- Connected Customer Service: Explore and implement strategies for connected customer service experiences.
- Routing: Gain expertise in implementing effective routing solutions for improved service delivery.
Course Outcomes:
- Certification Recognition: Showcase your skills with the Dynamics 365 Customer Service Functional Consultant Associate certification.
- Efficient Case Management: Implement and manage cases with proficiency.
- Optimized Customer Satisfaction: Enhance customer satisfaction through effective SLAs and entitlement management.
- Streamlined Operations: Implement scheduling solutions for smoother operations.
- Insightful Analytics: Master analytics and insights for data-driven decision-making.
- Powerful Platform Integration: Integrate and implement Microsoft Power Platform for enhanced functionalities.
- Connected Customer Experiences: Implement strategies for connected customer service experiences.
- Effective Routing Solutions: Develop and implement routing solutions for improved service delivery.
Course Description:
Become an expert Dynamics 365 Customer Service functional consultant with our comprehensive course. This program is designed for professionals looking to configure and implement customer service solutions efficiently. From managing cases to implementing scheduling processes, analytics, and insights, you’ll gain hands-on experience in key areas. The course covers the implementation of the Microsoft Power Platform, connected customer service strategies, and effective routing solutions. Elevate your career and contribute to customer service excellence.
Complete Course Content:
Fundamentals of Dynamics 365 Customer Service
- Introduction to Dynamics 365 Customer Service
- Understanding Customer Service Solutions
- Key Concepts and Terminology
Case and Knowledge Management
- Managing Cases Effectively
- Implementing Knowledge Management
- Integrating Knowledge Base with Customer Service
Entitlements and SLAs
- Defining Entitlements for Customer Service
- Implementing Service Level Agreements (SLAs)
- Ensuring Quality Service Delivery
Efficient Scheduling
- Introduction to Scheduling in Dynamics 365
- Implementing Resource Scheduling
- Optimizing Scheduling for Customer Service
Multi-session Experiences for Customer Service
- Enabling Multi-session Experiences
- Handling Complex Customer Service Interactions
- Improving Customer Interaction Efficiency
Analytics and Insights
- Leveraging Analytics for Customer Service
- Extracting Actionable Insights
- Enhancing Decision-making Processes
Microsoft Power Platform Integration
- Integrating Microsoft Power Platform with Customer Service
- Leveraging Power Apps and Power Automate
- Building Custom Solutions for Customer Service
Connected Customer Service
- Overview of Connected Customer Service
- Integrating Customer Service with Other Dynamics 365 Apps
- Ensuring Seamless Customer Experiences
Elevate your customer service expertise with Microsoft Dynamics 365 – Enroll now and embark on a journey to deliver unparalleled customer satisfaction!
Contact us //
Hone Practical Skills to Secure Your Dream Job Enroll Today
Elevate your career prospects with essential practical skills and industry exposure – we've got you covered
Student Ratings & Reviews
No Review Yet